01Which sessions are eligible for a refund?
| Purchase type | When to request a refund | Eligibility requirements |
|---|---|---|
| Single session | Within 24 hours of payment | The session must be unused and its scheduled start must be at least 72 hours away. |
| Prepaid session ComboFor example, 5, 10 or 20 sessions | 10 calendar days from the payment date | No part of the Combo may have been used. |
Single sessions follow the 24-hour refund rule above. The 10-day cooling-off period for prepaid Combos does not apply to single sessions.
A Combo is non-refundable once use has begun
Use of the entire Combo is considered to have begun as soon as any session has been taken, or any confirmed session booking is less than 24 hours away.
No refunds are available after either of these events or after the 10-day cooling-off period ends. Any remaining unused sessions retain their original expiry date.
More than 24 hours after paying for a single session
The session is no longer refundable. If it is unused, it can still be booked and taken before its expiry date, subject to the booking rules.
02Refund fees & payment method
Refund handling fee
5% + CAD 20
The 5% is calculated on the total amount paid for the session order being refunded.
The fee is deducted from the refund and will not exceed the refundable amount.
Usual refund timeframe
3–5business days
Once approved, refunds are normally sent to the original payer within 3–5 business days by Interac e-Transfer.
03Session expiry & sharing with family and friends
Single sessions & prepaid Combos
From the purchase date · Use across ski seasons
Please use your sessions before they expire. Expired sessions are not automatically extended or redeemable for cash.
Rescheduling, leaving a session unscheduled or sharing it with someone else does not restart the validity period.
Sharing with family and friends
- Sessions bought together in a prepaid Combo may be allocated to family members or friends in the same or an older age group.
- Sharing does not increase the number of students allowed in each session. Sessions for children under 12 remain one-to-one.
- Each person taking a session must complete the current season’s Waiver and PRE-SESSION INTAKE FORM. Both must be verified before the session can begin.
Price adjustments & session changes
Any price adjustment for a change of resort, instructor level, session type or age group is calculated under the rules disclosed at the time of purchase.
TXSNOW Support will explain the credit value of the original session, the new price, any price difference and any changes to discounts and obtain your agreement before proceeding.
Compensation sessions
Compensation sessions are valid for 24 months from the date TXSNOW decides to provide them. TXSNOW Support will record the expiry date and help you book.
04Cancelling a booking & requesting a refund
At least 24 hours before the start
You may request a new date or cancel the booking and leave the session unscheduled.
Less than 24 hours before the start
Rescheduling and cancellation are generally not permitted.
If the resort officially announces a closure, affected sessions may be rescheduled at no charge.
Please include with your request
- Order number
- Payer’s name
- The sessions involved
Let us know whether you want a refund, a new session date or to cancel a booking.